Terms & Conditions

Nautilus Marine Services - Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of services by Nautilus Marine Service, a boat service & repair business owned and operated in Guernsey, Channel Islands. By engaging our services, you agree to these Terms in full. If you do not agree, you should not proceed with using our services.

2. Definitions

• “Customer” refers to the individual or entity requesting services.

• “Services” refers to boat cleaning, pressure washing, antifouling, cutting & polishing, engine servicing, general repairs & maintenance, and other related activities provided by us.

• “Vessel” refers to the boat or watercraft subject to our services.

• “Work Summary” or “Summary of Works” refers to a written document which details a list of works to be carried out on a vessel or its parts. This includes a general list of products needed, and an estimate of hours required, which forms an overall price estimate.

• “Material” or “Materials” refers to any item or product used in order to complete one of the above Services. This includes, but is not limited to, brushes, rollers, antifoul, cutting compound, polishing wax, fibreglass mat & resin, engine service parts & oils, and items such as skin fittings.
  
  

3. Scope of Services

We provide cleaning, maintenance, and repair services as described in our advertising, work summaries or agreements. Any additional work not specified in the initial agreement may incur additional charges, pending the agreement of both Nautilus Marine Services and the Customer.

4. Estimates and Pricing

• All estimates provided are valid for 30 days and are non-binding unless explicitly stated.

• Prices are subject to change if unforeseen complications or additional work arises, i.e. a vessel’s interior hasn’t been cleared and made ready for work, and that clearance hasn’t already been included in a Summary of Works. In such cases, we will seek your approval before proceeding.

• All prices listed in a Summary of Works are estimates unless otherwise explicitly stated within. Such statements will be reflected in clear language with the terms “fixed price” or “fixed quote” on the document.
  
  

5. Payment Terms

• Full payment will be due upon completion of services and delivery of an invoice. Once the invoice has been sent, we offer a 30-day window for Customer payment (bank account details enclosed within the invoice)

• Invoices will be sent electronically over email for ease of use. Alternatively, if preferred, we can post a paper invoice to your address.

• A deposit for materials may be required before commencing work, and this will be communicated in your Summary of Works. Payment details will be enclosed within.

• For overseas Customers, a materials deposit will be required, as well as a 30% labour deposit (based on your initial estimate) prior to the commencing of any services.

• Late payments will not incur any forms of interest, though they may be kept record of and considered during future estimates. These records will be treated in accordance with our data protection policy.

• If you, the Customer, are unable to produce payment within a month of completion of services and receiving an invoice, you are requested to get in contact with and notify us. The period in which payment is due may be extended in order to accommodate.

• In cases of prolonged non-payment, we reserve the right to take legal action in order to settle any debts.
  
  

6. Customer Obligations

• The Customer must provide accurate information regarding the make of the Vessel, its particulars (length, beam, depth) and its condition.

• The Customer is responsible for ensuring that the Vessel is insured whilst on the premises that the services are being carried out, or whilst in transit on its way to suitable premises.

• Should the Vessel be situated in a marina or on a mooring, or in any other location navigable by waters, the Customer must ensure that the Vessel is in a fit state for safe transport and carrying out of services. This applies whether or not our services are required to help transport the Vessel.

• If the Vessel is not in a fit state for transport, and we are requested to relocate it for the purposes of carrying out services, the Customer has an obligation to make us fully aware of its condition, so that adequate arrangements can be made.
  
  

7. Liability and Insurance

• Nautilus Marine Services holds Public Liability Insurance, with a Limit of Indemnity of £5,000,000. This document is available for viewing upon request.

• We are not liable for loss or damage to the Vessel except in cases of our proven negligence, i.e. accidental damage, poor workmanship, or any other issue directly attributed to our services.

• We are not responsible for consequential losses, such as loss of use of the Vessel.

• Customers must maintain adequate insurance for their Vessel, covering risks including theft, fire, and damage.
  
  

8. Nautilus Guarantee

• We guarantee customer satisfaction upon completion of our services. If we do not meet the standard promised on our Summary of Works, we will work free of additional charges to rectify it.

• Nautilus Marine Services guarantees the quality of workmanship on GRP repairs, osmosis treatments, and skin fittings for 12 months from the completion date. This warranty covers issues arising from defective labour, but excludes damage caused by improper use, lack of maintenance, or external factors beyond our control.
  
  

9. Completion Times

• Completion times provided are estimates. Delays may occur due to unforeseen circumstances, including weather, supply chain issues, part deliveries, or additional work required.

• If any delays should occur, including but not limited to the above, the Customer will be promptly informed.
  
  

10. Ownership of Parts

• Replaced parts will be disposed of unless the Customer requests their return in advance.

• Title to new parts supplied remains with us until full payment is received.

11. Storage Fees

• If any items belonging to the Vessel are required to go into storage, this may incur additional fees if the required items are of substantial size.

• Items of exceptional size, to give some examples, are; dive racks, engines, tenders, windscreens, outboards, life rafts, stainless steel guard rails, and large amounts of chain.

• We will seek the permission of the Customer before taking any items into storage that are of a size to incur fees.

• Such items may incur a transport fee if required to move between premises.

• Any fees incurred as a result of storage may not be provided in a Summary of Works, but will be reflected in your final invoice.
  
  

12. Collection of Vessel

• Where services require the drying of the Vessel, for example, pressure washing & antifouling, it is primarily the responsibility of the Customer to retrieve the Vessel and transport it to a suitable spot for drying and completion of services.

• Upon request, assistance can be given to the Customer during the retrieving and drying of the Vessel, and this will come at a standard charge for Customers in Guernsey, and an additional amount per crew member as may be required to assist in the moving. This is accompanied with a size restriction of 15 metres.

• Our Public Liability Insurance does not cover the transportation of Vessels. While we can offer assistance to the Customer in moving their vessel to safe premises for work, we cannot accept any liability for any damages done to the vessel whilst in transit.

• Assistance may also be requested for the retrieval of Vessels elsewhere in the Bailiwick and even beyond, though this will be subject to charges. Please get in contact to discuss options if required.

• While assistance may be given in the mooring, unmooring, and manoeuvring of the Vessel to a pre-determined spot in order to carry out services, it is the sole responsibility of the Customer to transport the vessel safely, and in a manner which takes into consideration conditions such as weather, sea state, tidal height and other marine traffic.

• If the Customer is unavailable or otherwise unable to retrieve the vessel and transport it to a safe location for drying and completion services, we may be able to arrange a service to do this for you. This will be subject to charges, which can be provided in your Work Summary if requested.

13. Termination and Cancellation

• Either party may terminate the agreement by providing written notice.

• If the Customer cancels after work has commenced, the Customer will be liable for the cost of work completed and any materials/parts purchased.

• Material deposits may be returned to the Customer if the items they were intended for are not yet purchased. Nautilus Marine Services will not be liable for loss of capital due to cancellation of services.

• There is a week’s minimum notice for job termination.

14. Force Majeure

We are not liable for failure to perform due to events beyond our control, including but not limited to natural disasters, supply chain disruptions, part deliveries, poor weather, or acts of God.

15. Dispute Resolution

• Any disputes will first be resolved informally. If unresolved, disputes will be subject to mediation or legal proceedings under Guernsey law.

• If a resolution cannot be reached by both parties within one month, legal action may be taken.
  
  

16. Privacy and Data Protection

We collect and process personal data in accordance with the General Data Protection Regulation (GDPR) and local data protection laws. Data will not be shared with third parties without consent, unless required by law.

Data is stored securely and can only be accessed by authorised personnel.

We use no third-party services to generate or process invoices. Customer invoices are made privately and are securely stored.

17. Governing Law

These Terms are governed by the laws of Guernsey. Any legal proceedings must be conducted in the courts of Guernsey.

18. Amendments

We reserve the right to amend these Terms at any time. Customers will be notified of changes, which will take effect immediately for new services and after a month for ongoing agreements.

We reserve the right to review and amend our pricing structure periodically. However, any customer who has received a formal price estimate for services, and subsequently engages us based on that document, will be charged the stated prices for the agreed work, regardless of any changes to our pricing during the course of the engagement.

For any future services requested after the completion of the previous work, the applicable pricing will be based on the most current rates in effect at the time of the new engagement.

19. Acceptance

By requesting our services, you confirm acceptance of these Terms. A signed agreement or verbal confirmation constitutes binding acceptance.